How to Request a Replacement Part or Fixture

Introduction
If you've received a damaged part or your fixture isn’t working properly, it’s easy to request a replacement part or a new fixture.

Step 1: Check the Warranty
First, ensure your product is still under warranty. Electric Touch provides a limited warranty on all products. If your product is covered, proceed with your request.

Step 2: Gather Your Information
When requesting a replacement, you’ll need to provide:

• Order number
• Detailed description of the issue (e.g., broken part, malfunctioning light)
• Photos of the damaged item or issue (if applicable)

Step 3: Submit Your Request
To submit your replacement request, please contact our customer service team through our website or email. Attach the necessary information, and we will process your request as quickly as possible.

Step 4: Return Instructions (If Necessary)
In some cases, we may request the return of the defective fixture. We will send you a prepaid return label and provide instructions for shipping the item back to us.